Terms and conditions

These Terms and Conditions of Sale (“Terms”) apply to the purchase and delivery in ITALY of Products made through our Site. Please read these Terms of Use carefully before making an Order. By confirming that you have read and accepted these Terms at the time you place an Order through our Site, you agree to accept them unconditionally. If you need more information, you have difficulty understanding these Terms or you have any questions about them, you can contact Elleerre by writing to info@elleerre.it. These Terms, together with your Order Confirmation, constitute the Agreement between the parties involved in the purchase of the Products and to which no other terms or conditions will apply.

We use every reasonable effort to ensure that Product Information is accurate and up-to-date. Any content on the Site shall not be construed as a representation or a binding Declaration of the Products. All images, illustrations and descriptions of the Products have an exclusively indicative purpose, and since the colors that you may actually display on our site depend on your monitor, we can not guarantee that the colors your monitor displays reflect correctly the colors Of the products we will deliver to you. We reserve the right to modify, at any time and without prior notice, any Product Information on the Site including, but not limited to, the prices, descriptions, and availability of the Products.

To make an Order you must be at least 18 years old. Orders will be executed and the Products delivered only if we consider the Full Order. An Order is deemed to be complete if all required information has been correctly entered and these Terms have been accepted. If you are having trouble making an Order or if you are unsure whether the Order you made through the Site has been regularly completed, please contact us by email info@elleerre.it. When making an Order, make an offer to purchase the Products you have selected. Orders are subject to availability of the Products and our approval. We may not accept your Order at any time and at our discretion if: (i) You have provided incorrect information such as incorrect or insufficient payment details, incorrect billing estimate; Incorrect or incomplete shipping address or misleading information; Or (ii) There is an error on the Site that you have ordered, such as a Website Price or Product Description error; Or (iii) Products you have ordered are no longer available for sale through the Site; Or (iv) We believe that you are not of age. If you are unable to accept your Order, we will contact you by email or phone as soon as possible, in any case no later than 30 (thirty) days from the date of your order. If you have made the Order through the Site, you will receive an email confirming that you have received your Order and that contains the details related to it (such as Quantity of Products Purchased, Price, Terms Of delivery). Unless you cancel your Order, the Order will be shipped. At this time you will receive an Order Confirmation Confirmation email to inform you that we have provided all or part of the Products you ordered. Orders can not be changed.

Product prices are indicated on the Site and will be confirmed in the Order Confirmation that we will send you by e-mail. All prices are in Euro and are inclusive of VAT. It is possible that shipping costs will be applied to your order as indicated on the Site at the time you forward the Order. Shipping costs will depend on the value of your order and shipping method. We reserve the right to change the price of Products on the Site at any time and without notice. Product Price Changes will not affect your order that it has already been accepted by us and for which we have already sent you the Order Shipment Confirmation.


A) online by credit card (Visa, Mastercard and / or American Express). Please note that during the payment process via Visa, Mastercard or American Express, the competent bank may request a PIN or password at the time of payment. If the PIN or password is not known to the Customer, the latter is advised to contact their bank.

B) online through the PayPal payment system. Please note that during the payment process PayPal requires a PIN or password at the time of payment. If the PIN or password is not known to the Customer, the latter is advised to contact their bank.

C) online by bank transfer. Use the ORDER NUMBER as a reason. The order will not be shipped until the funds are transferred to our current account.

You can pay for Products by using a credit card. Payment is made in the currency indicated in your order before sending. If you make a payment by credit card, you will need to provide your card data at the time of the order, which will be charged when we receive your order for an amount equal to the total value of your order.

We will not accept your order, nor will we deliver the Products until your debit card or credit card issuer has authorized the transaction for payment of the ordered Products. We will give you immediate notice if we did not receive such authorization. We reserve the right to verify the identity of the cardholder or debtor requesting the most appropriate information. We will pay all due attention to keep our site secure and avoid scams. Please consider that we can, at any time and in our sole discretion, block shipments to those countries we consider to be at high risk of fraud. The Products will be shipped to the address specified in the Order Confirmation. However, we can only send documents by e-mail to the address you provided to us at the time of the Order.

Products ordered through the Site will be shipped in ITALY (including San Marino, Livigno and Vatican City), Europe and worldwide. The shipment will take place via express courier, at office hours. After delivery of the Products to the courier we will send you an Order Confirmation Confirmation email. We will not proceed to the shipment of the Products unless payment is received. If you can not find someone who can receive the Products delivered to the delivery address indicated, the courier will leave you a notice in your inbox. The ownership and the risk of loss of the Products will be transferred to you at the time of shipment. You can check the current status of your Order by following the link in the Order Confirmation Email.

If you received the Products ordered and you are not satisfied or you have just changed your idea about the purchase after we have sent you your Order Confirmation by Email, you can exercise your right of withdrawal without penalty and without any indication Reason and request a refund, pursuant to articles 64 and following of Legislative Decree 206/2005 (“Consumption Code”), provided that you are informed of the decision to terminate the Contract within 10 (ten) working days of delivery Of Products. Please consider that as long as the Products remain in your possession, you are obliged to keep them safe and in good condition. After you have been informed of your decision to terminate the Agreement, we will refund you as soon as possible and in any case no later than 30 days from the date you exercise your right of withdrawal, any sums you have incurred or have been charged with Credit card for ordered products.

These Terms and Conditions govern all obligations and responsibilities regarding the provision of Products. Except as provided herein, we do not acknowledge any warranties, conditions or other terms that are binding on us regarding the delivery, delivery or delivery delay of the Products.

By making an Order, you agree and understand that we may retain, process and use the collected data at the time of your registration on the Site in order to execute your Order. We will handle your information according to Elleerre’s Privacy Statement.

For any questions regarding these Terms, our Products or your Order, please contact us by email info@elleerre.it

In the event that one of the two parties does not claim any rights recognized by the present Conditions, this does not constitute a waiver of this right and will not affect the right to assert its right subsequently.

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